Effective Date: 20th September 2023
At Best Ayurveda, we strive to provide our customers with high-quality Ayurvedic products and services. Our goal is to ensure your satisfaction with every purchase. However, we understand that there may be circumstances where you need to return a product. This Return Policy outlines the terms and conditions for returning products purchased through our website.
- Return Eligibility:We accept returns under the following conditions:
Unopened Bottles:We do not accept returns for opened medicine bottles, capsules, or any product that has been tampered with or used.
- Damaged or Defective Products:If you receive a damaged or defective product, we apologize for any inconvenience and will gladly replace it. To initiate a return for damaged or defective items, please follow these steps:
- Take clear pictures of the damaged or defective product and packaging.
- Contact our Customer Support team at [Email Address] within [X] days of receiving your order.
- Provide your order number, a description of the issue, and the attached pictures as proof of the damage or defect.
- Upon verification, we will provide instructions for returning the damaged or defective product. We will promptly replace the item or offer a refund, as per your preference.
- Ineffective Products:We understand that individual responses to Ayurvedic treatments may vary. If you have been using our prescribed herbs for more than 3-4 weeks and have not experienced the desired results, please follow these steps:
- Contact our Customer Support team at firstname.lastname@example.org to discuss your concerns.
- Provide details about your usage, adherence to the recommended dosage, and any other relevant information.
- Our team of Ayurvedic experts will work with you to understand your specific needs and may provide recommendations for alternative products or adjustments to your treatment plan.
- Return Process:For all eligible returns, please follow these steps:
- Contact our Customer Support team at email@example.com to initiate the return process or call at 647-276-1111.
- Provide your order number and a detailed reason for the return.
- Wait for instructions and approval from our Customer Support team before shipping the product back to us.
- Securely package the item for return and include a copy of your order confirmation or packing slip.
- Ship the item to the address provided by our Customer Support team.
- Please note that return shipping costs are the responsibility of the customer unless the return is due to a damaged or defective product.
- Refunds:Refunds for eligible returns will be issued to the original payment method within 3-5 business days after we receive and inspect the returned item. Shipping charges are non-refundable unless the return is due to a damaged or defective product.
- Contact Us:If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact us at:
Best Ayurveda Ltd.
#316-2250 Bovaird Dr E, Brampton ON L6R0W3
We value your trust and are committed to providing you with the best possible Ayurvedic products and services. Your satisfaction is important to us, and we are here to assist you with any return-related inquiries.